Last Updated: March 29, 2025
By accessing or using Beverly Hills Lux Car Service ("we," "our," or "us"), whether through our website, mobile application, or direct communication, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
These Terms constitute a legally binding agreement between you and Beverly Hills Lux Car Service regarding your use of our website, mobile application, and transportation services. By making a reservation or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Beverly Hills Lux Car Service operates in full compliance with all applicable federal, state, and local laws and regulations governing luxury transportation services. We maintain all required licenses, permits, and insurance coverage as mandated by the California Public Utilities Commission, the Los Angeles Department of Transportation, and other relevant regulatory authorities. Our TCP number is [Your TCP Number], which can be verified with the California Public Utilities Commission.
Beverly Hills Lux Car Service provides luxury transportation services using Cadillac LYRIQ electric vehicles in and around Beverly Hills, Los Angeles, and surrounding areas. Our services include:
We pride ourselves on providing the highest level of service, comfort, and professionalism to meet the transportation needs of our discerning clientele.
Beverly Hills Lux Car Service reserves the right to subcontract services to our network of trusted partner transportation companies when necessary due to high demand, vehicle availability constraints, service area limitations, or other operational considerations. Any subcontracted service will be provided by operators who meet our strict standards for quality, safety, and professionalism. All terms and conditions contained herein apply equally to services provided directly by us or by our subcontractors. By booking with us, you consent to the potential subcontracting of your reservation.
While we make every effort to provide the specific vehicle type requested, we reserve the right to substitute vehicles of equal or greater value without prior notice in the event of mechanical issues, previous trip delays, or other circumstances beyond our control. In such cases, we will make every reasonable effort to notify you of the substitution as soon as practicable. If the substituted vehicle is of higher value than the one reserved, there will be no additional charge. If we can only provide a vehicle of lesser value, we will adjust the price accordingly and refund the difference.
Reservations can be made through our website, via phone at +1-818-300-8464, or by email at book@bhluxcars.com. All reservations are subject to vehicle and chauffeur availability. We recommend making reservations at least 24-48 hours in advance to ensure availability, especially during peak times and holiday seasons.
When you make a reservation, you will receive a confirmation email with the details of your booking, including the date, time, pickup location, destination, vehicle type, and pricing information. It is your responsibility to review this information carefully and notify us immediately of any discrepancies or issues. Your reservation is not confirmed until you receive this confirmation email and your payment method has been processed successfully.
Any modifications to your confirmed reservation must be communicated to us as soon as possible. Changes to your itinerary, including pickup time, location, or additional stops, may result in price adjustments. We will make every reasonable effort to accommodate your requests, but cannot guarantee that all changes can be accommodated, especially if requested less than 24 hours before service.
By providing your email address and/or phone number during the reservation process, you consent to receive electronic communications from us. These communications may include:
You may opt out of marketing communications at any time by following the unsubscribe instructions included in each marketing email or by contacting us directly. However, you cannot opt out of service-related communications that are essential to fulfilling your reservation or processing your payment.
Standard text messaging and data rates may apply for SMS communications. By providing your mobile number, you consent to receive text messages related to your reservation.
Our cancellation policy for standard reservations is as follows:
For special events (weddings, awards ceremonies, major sporting events) and peak seasons (holidays, graduation periods), the following cancellation policy applies:
Corporate accounts may have custom cancellation terms specified in their separate agreements. Please refer to your corporate agreement for specific details.
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and digital payment methods (Apple Pay, Google Pay). Cash payments are not accepted except in pre-approved circumstances. For corporate accounts, billing terms will be specified in your agreement.
A valid credit card is required to confirm all reservations. For standard reservations, we will charge a 25% deposit at the time of booking, with the remaining balance processed automatically the day before service. For reservations made less than 24 hours in advance, the full amount will be charged at the time of booking.
A 20% gratuity is automatically added to all reservations. Additional gratuity is at your discretion and can be provided directly to your chauffeur or added to your final charge upon request.
Additional charges may apply for:
All additional charges will be processed to the payment method on file after service completion.
All rates and prices quoted are exclusive of applicable federal, state, and local taxes unless explicitly stated otherwise. All required taxes will be added to your final bill and clearly itemized on your receipt. For corporate clients and tax-exempt organizations, valid tax exemption documentation must be provided prior to service for tax exemptions to be applied.
Gift certificates and promotional credits are subject to the following terms:
For airport pickups, we provide flight tracking at no additional charge. Your chauffeur will monitor your flight status and adjust their arrival time according to your actual arrival time, not your scheduled arrival time. We provide complimentary wait time of:
Additional wait time will be billed at our standard hourly rate in 15-minute increments.
For domestic airport pickups, your chauffeur will meet you at the baggage claim area for your airline, holding a sign with your name. For international airport pickups, your chauffeur will wait at the designated meeting point after customs. Specific meeting instructions will be included in your reservation confirmation.
If your flight arrives earlier than scheduled, we will make every effort to have your chauffeur available upon your arrival. However, we cannot guarantee immediate pickup for flights that arrive more than 30 minutes earlier than scheduled without prior notification.
Clients and all passengers must adhere to the following conduct guidelines:
Clients are responsible for any damage to the vehicle caused by them or their guests during service, including but not limited to:
The cost to repair any damage or for excessive cleaning will be charged to the credit card on file. A minimum cleaning fee of $250 applies for any bodily fluid cleanup.
We reserve the right to terminate service without refund if client conduct violates these guidelines or poses a safety risk. This includes but is not limited to:
In accordance with the Americans with Disabilities Act (ADA) and applicable state laws, we welcome service animals in our vehicles. A service animal is defined as a dog that is individually trained to do work or perform tasks for a person with a disability. We do not charge additional fees for service animals.
Clients with service animals should notify us at the time of booking to ensure appropriate accommodations. While we welcome service animals, we may charge a cleaning fee if a service animal causes damage or soiling beyond normal shedding.
Our vehicles can accommodate most wheelchairs and mobility devices. Please inform us of any accessibility requirements at the time of booking so that we can ensure the appropriate vehicle and assistance are provided.
Passengers under 18 years of age must be accompanied by a parent or legal guardian unless prior arrangements have been explicitly made and approved by Beverly Hills Lux Car Service. For unaccompanied minors (with prior approval), the following conditions apply:
For passengers traveling with infants and young children, appropriate car seats or booster seats are required by law. Clients must provide their own child safety restraints unless arranged in advance (additional fees may apply). Our chauffeurs are not responsible for the installation of car seats or the restraint of children during transport.
While we strive to provide punctual and reliable service, we cannot guarantee against delays caused by factors beyond our control, including but not limited to:
In the event of such delays, our liability is limited to providing a credit for a future service or a partial refund at our discretion. We are not responsible for costs, expenses, or damages resulting from such delays.
We maintain comprehensive insurance coverage for our vehicles and passengers as required by law. However, our liability for any loss, damage, personal injury, or death is limited to the extent permitted by applicable law and to the coverage limits of our insurance policies. By using our services, you agree to these limitations.
We shall not be liable for failure to perform any obligation under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, labor disputes, government regulations, natural disasters, severe weather, pandemics, or major health concerns.
You agree to defend, indemnify, and hold harmless Beverly Hills Lux Car Service, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
While we make every effort to locate and return lost items, we are not responsible for items left in our vehicles. If you believe you have left an item in one of our vehicles, please contact us as soon as possible at +1-818-300-8464 or lost@bhluxcars.com with a description of the item and details of your trip.
If we locate your item, we will notify you promptly. Items will be held for 30 days, after which unclaimed items will be donated to charity or disposed of as appropriate. We may charge a reasonable fee for the return of lost items, based on shipping costs and staff time required.
We may occasionally take photographs or videos of our vehicles and services for marketing and promotional purposes. By using our services, you grant us permission to take such photographs or videos and to use them in our marketing materials, including on our website, social media accounts, and print advertisements, subject to the following conditions:
This permission is granted without expectation of compensation or other remuneration, and you waive any right to inspect or approve the finished product wherein your likeness appears if you have provided consent for its use.
The Beverly Hills Lux Car Service name, logo, website, images, and content are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or display any portion of our website or content without prior written permission from us. All rights not expressly granted herein are reserved.
We reserve the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes your acceptance of the new Terms. We recommend that you review these Terms periodically to stay informed of any updates.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.
Before initiating any legal proceeding, you agree to first attempt to resolve any dispute informally by contacting us. Both parties agree to negotiate in good faith to achieve a mutually satisfactory resolution.
You and Beverly Hills Lux Car Service agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative action. Unless both you and Beverly Hills Lux Car Service agree otherwise, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding. Any arbitration or court proceeding shall be conducted on an individual basis and not in a class, consolidated, or representative action.
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole. Any such provision shall be deleted without affecting the remaining provisions herein.
If you have any questions or concerns about these Terms of Service, please contact us at:
Beverly Hills Lux Car Service
Email: legal@bhluxcars.com
Phone: +1-818-300-8464
We will make every effort to respond to your inquiries promptly and address any concerns you may have about our services or these Terms.